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FAQ

Answers to most common questions about products, orders, shipments, and payments.
Product Use
Are the products designed to work for all skin types? Plus

Ataii Aesthetic MD products are suitable for all skin types. We have categorized which products are safe for which skin types on our page. We recommend consultation with your doctor or contact Ataii Aesthetic MD for questions.

Is it safe to use these products during pregnancy? Plus

We recommend speaking to your OBGYN and avoiding any products that may contain Retinol or skin lighteners. We have categorized which products are safe for which skin types on our page. If you have any questions please contact us at Ataii Aesthetic MD.

Should I include a cream as the final step in my skincare routine? Plus

If you have dry skin, we recommend applying a Soothing Moisturizer after Renew Retinol.

What skin types are these products best suited for? Plus

Our products have been developed to target specific skin concerns such as dry, oily, acne prone, sensitive, and uneven skin types. You can find product for your specific skin concern here: Acne, Aging Skin, Dry Skin, Normal Skin, Oily Skin, Pigmentation, Rosacea and Sensitive Skin

Can these products be safely used alongside acne medications? Plus

We recommend speaking or consulting with your doctor before using any new skincare product. If you have any questions please contact us at Ataii Aesthetic MD.

Product Characteristics
Where are your products produced? Plus

All our products are manufactured in USA.

Do your products contain parabens? Plus

All our products are paraben-free, BPA-free and triclosan-free.

Are your products tested on animals? Plus

We are proud to share that all our products are 100% cruelty-free. This means that none of our products have been tested on animals. We are committed to creating high-quality products while upholding ethical practices that protect animal welfare.

Where can I find the full list of ingredients in your products? Plus

All product descriptions are available on each bottle as well as on each product page.

Product Information
What is the best way to store the products? Plus

Store all Ataii Aesthetic MD skincare products at room-temperature, away from direct sunlight. Do not leave products in hot environments such as inside of a hot car, as this can degrade the products and make them ineffective.

Shipping & Returns
What regions or countries do you ship to? Plus

Our products are available worldwide, except in countries where the direct import of cosmetics is not allowed. Please contact our customer service or reference our shipping conditions.

How long does it typically take for orders to be delivered? Plus

Orders will be processed within 48 hours in our fulfillment center and handed over to the designated carriers. (DHL, FedEX, USPS or others). Orders within Europe will arrive within 2 to 3 business days. Orders within the USA will arrive within 3 to 5 business days. Orders within the Middle East will arrive within 2 to 3 business days. Rest of the World within 10 business days.

What is your policy for returns? Plus

If you are not satisfied with your purchase and intent to return your order, you may arrange an exchange or a return within 14 days of receipt of the order. In any case, our Customer Care Center will assist you.

How much are your shipping fees? Plus

Our products are shipped free of charge; in certain countries additional charges may apply for orders below US$ 99.00 or above.

When will I receive my order's tracking number? Plus

You will receive a tracking number within 36 hours of order placement.

Can I update my delivery address after placing an order? Plus

If you wish to change your delivery address, please email within 24 hours of order placement. We cannot guarantee that we will be able to change the delivery address on processed orders.